IntroCar - Rolls-Royce & Bentley Parts Specialists
Shipping

Delivery & Shipping

Fast, insured worldwide shipping. We dispatch orders daily from our UK warehouse with typical USA delivery in 3-5 business days via DHL Express.

US Shipping Update

Royal Mail services to the USA are currently suspended. All US orders are shipped via DHL Express. Please note that new US import tariffs on UK auto parts may affect duties on some items.

Shipping Options to USA

DHL Express

3-5 business days

Our primary shipping method to the USA. Fast, reliable, and fully tracked.

  • Full tracking
  • Insured
  • Signature required

DHL Road Service

7-14 business days

Economy option for larger or heavier items. Cost-effective for non-urgent orders.

  • Full tracking
  • Insured
  • Best for heavy items

Royal Mail International

Suspended
Currently suspended

Due to ongoing service disruptions, Royal Mail services to the USA are temporarily suspended.

Order Processing

  • • Orders placed before 2pm GMT ship same day (Mon-Fri)
  • • Orders placed after 2pm ship next business day
  • • Weekend orders processed Monday
  • • Tracking information emailed upon dispatch

Insurance & Protection

  • • All shipments fully insured
  • • Signature required on delivery
  • • Careful packaging for fragile items
  • • Claims handled by our team

Customs & Duties

  • • Prices shown exclude US import duties
  • • Customer responsible for import taxes
  • • DHL will collect duties on delivery
  • • Commercial invoice included with shipment

Returns

  • • 30-day return policy on unused items
  • • Return shipping at customer expense
  • • Electrical items non-returnable once fitted
  • • Contact us before returning items

Shipping Costs

Shipping costs are calculated based on weight and destination. Final shipping cost will be displayed at checkout. For heavy or oversized items, we may contact you to confirm shipping costs before dispatch.

Large Items: For items over 100kg or with unusual dimensions, we will provide a custom quote. You will be contacted to confirm the shipping cost before your order is processed.